HOW DO I RETURN?
You can access the return procedure and exercise your right of withdrawal for purchases made online within 14 days of order delivery.
You've got 14 days to send something back to us from the day you receive it. Unfortunately, we cannot accept returns after this time.
In the event of withdrawal, you must send the products at your expense within 14 days from the return request.
The article must be in the same condition in which you received it, with all the tags still attached and intact in its original packaging.
WHEN I REICEVE MY REFUND?
A typical refund will take up to 21 days, that’s 14 days of you returning and us processing it, with up to 7 days for it to make its way through the banking system.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.
I CAN’T SEE THE REFUND ON MY BANK STATEMENT
Refunds are sneaky things and can show up in a couple of places:
1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)
2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)
If you still can’t see it, give us a shout on the Contact Us Form.
CAN I EXCHANGE INSTEAD OF A REFUND?
Unfortunately, we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.
CAN I CANCEL OR EDIT MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
I RECEIVED A FAULTY ITEM WHAT DO I DO?
We’re sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
-Product name and code
-Picture of the fault
-Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form, please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
WHEN WILL MY ORDER BE DISPATCH?
Once you've placed your order, we'll send you an email to let you know we've received your order and confirm the details.
After this, we'll get to work on packing your order.
Once your order has left our warehouse, we'll send you an email to let you know that your order is on its way.
Your delivery date will be provided at checkout. We dispatch orders through until midnight for delivery the next day. Therefore, don't worry if it’s getting close to the delivery date and you haven't heard from us.
Can't find the answer you're looking for? You can call us.